Long-term partnerships are a vital value for UPM Timber. One important and long-standing partnership, that hopefully continues for much longer into the future, is with CIBM.
CIBM is an importer of wood in La Rochelle and Heyrieux in France and part of the Saint-Gobain group. CIBM imports around 100,000 cubic metres of wood annually, for various purposes like decking, stairs and framings for doors and windows.
“Of all our customers, three quarters are from inside the Saint-Gobain group. For the other 25% of our customers, majority of the wood goes to distribution and the rest for industrial use”, says purchaser Arnaud Massias from CIBM.
Massias has worked at CIBM as a purchaser for five years. Before that, he was a salesperson for two years.
Sustainability, openness and quality at the core of the partnership
UPM Timber’s area director Emmanuel Danieau estimates that CIBM has been a customer for around 20 years. He describes CIBM as an important customer.
“We value the open and trusted relationship that we have with CIBM. We appreciate their loyalty, and we both share the same values concerning sustainability. We at UPM are doing our best to provide them with the best qualities and services, such as documents, certifications and deliveries on time. Of course there’s still space for us to improve and we are working on that”, Danieau says.
The collaboration brings great advantages to both parties.
“CIBM is perfect fit for our commercial strategy, as I hope that we are also a perfect fit for CIBM’s purchasing strategy for timber products now and in the future”, says UPM Timber’s Sales Director Mikko Hyvärinen.
“I particularly appreciate the high quality of the wood. The stability of the quality is very important to us, and I like that from UPM we are able to buy a lot of timber at a good price”, says CIBM’s Arnaud Massias.
According to him, the stable quality of UPM’s timber is so highly valued that some of CIBM’s customers in fact do not buy any timber unless they can be sure it is from UPM.